Privacy Policy

Welcome to ABM Digital Training. This Privacy Policy explains how ABM Global Compliance collects, uses, discloses, and safeguards your personal information when you visit our website at https://abmdigitaltraining.com and use our digital compliance training services.

We are committed to protecting your privacy and ensuring transparency in how we handle your data. By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

2. Data Controller Information

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

ABM Global Compliance

Docklands Business Centre, Suite 3H & 3G 10-16 Tiller Road, Canary Wharf London, E14 8PX United Kingdom

Email: info@abmdigitaltraining.com

Phone: +44 207 515 7080

3. Definitions and Interpretation

For clarity throughout this Privacy Policy, the following terms have specific meanings:

“Personal Data” means any information relating to an identified or identifiable natural person, including name, email address, IP address, and online identifiers.
“Account” means a unique account created for you to access our Service and its features.
“Cookies” means small data files placed on your device that store information about your browsing activity and preferences.
“Usage Data” means data collected automatically, including IP address, browser type, pages visited, time spent, and device information.
“Service Provider” means any third party that processes data on our behalf to facilitate or analyze our Service.
“You” means the individual accessing our Service, or the company or legal entity on whose behalf such individual is accessing the Service.

4. Information We Collect

4.1 Personal Data You Provide

When you register, make purchases, or interact with our Service, we may collect:

Identity Information: First name, last name, username, title, and date of birth
Contact Information: Email address, telephone number, and postal address
Account Credentials: Username and encrypted password
Payment Information: Billing address and payment card details (processed securely by payment providers)
Professional Information: Job title, company name, industry, and professional qualifications
Training Records: Course progress, completion certificates, assessment scores, and learning history

4.2 Usage Data Collected Automatically

When you access our Service, we automatically collect:

Device Information: IP address, device type, operating system, browser type and version
Log Data: Pages visited, time and date of visits, time spent on pages, click patterns
Location Data: General geographic location based on IP address
Referral Data: Website or source that referred you to our Service

4.3 Mobile Device Information

When accessing our Service via mobile device, we may additionally collect mobile device ID, mobile operating system, mobile browser type, and unique device identifiers.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

5.1 Types of Cookies We Use

Essential Cookies (Strictly Necessary)

These cookies are required for the Website to function properly. They enable core features such as user authentication, security, and session management. You cannot opt out of these cookies.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our Website by collecting anonymous statistical data. We use this information to improve our Service and user experience.

Functionality Cookies

These cookies remember your preferences and settings (such as language, region, and login details) to provide a more personalized experience.

Marketing and Advertising Cookies

These cookies track your browsing activity to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. You can opt out of these cookies.

5.2 Other Tracking Technologies

Web Beacons: Small electronic files (pixel tags) used to count visitors and track email engagement
Local Storage: HTML5 local storage for caching and performance optimization
Session Storage: Temporary storage that expires when you close your browser

5.3 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our Service.

6. Legal Basis for Processing (UK GDPR)

We process your Personal Data based on one or more of the following legal grounds:

Consent: You have given explicit consent for processing for specific purposes (e.g., marketing communications)
Contract Performance: Processing is necessary to fulfill our contractual obligations to you
Legal Obligation: Processing is necessary to comply with applicable laws and regulations
Legitimate Interests: Processing is necessary for our legitimate business interests, provided they do not override your rights

7. How We Use Your Personal Data

We use the information we collect for the following purposes:

7.1 Service Delivery

Provide, operate, and maintain our digital training platform
Create and manage your user account
Process transactions and send related information
Issue certificates and track training progress
Provide customer support and respond to inquiries

7.2 Communication

Send service-related notices, updates, and security alerts
Respond to your comments, questions, and requests
Send promotional materials (with your consent)
Notify you about changes to our terms or policies

7.3 Improvement and Analytics

Analyze usage patterns to improve our Service
Develop new features, products, and services
Conduct research and statistical analysis
Monitor and measure the effectiveness of our content

7.4 Security and Compliance

Detect, prevent, and address fraud and security issues
Enforce our terms, conditions, and policies
Comply with legal obligations and regulatory requirements

8. Sharing Your Personal Data

We may share your Personal Data in the following circumstances:

8.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

Cloud hosting and data storage providers
Payment processors and fraud prevention services
Analytics and performance monitoring services
Email delivery and communication platforms
Customer support tools

8.2 Business Partners and Affiliates

We may share data with our parent company, subsidiaries, and affiliated entities that are bound by this Privacy Policy.

8.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, including:

Court orders, subpoenas, or legal process
Requests from government or regulatory authorities
Protection of our rights, privacy, safety, or property
Investigation of potential violations of our terms

8.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your Personal Data may be transferred as part of the transaction. We will provide notice before your data becomes subject to a different privacy policy.

8.5 With Your Consent

We may share your information for other purposes with your explicit consent.

9. International Data Transfers

Your Personal Data may be transferred to and processed in countries outside the United Kingdom where data protection laws may differ. When we transfer data internationally, we implement appropriate safeguards to protect your information, including:

Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office
Transfer to countries with adequate data protection laws
Binding Corporate Rules for intra-group transfers
Your explicit consent where appropriate

10. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our retention periods are determined by:

Account Data: Retained while your account is active and for 7 years after closure for legal and audit purposes
Training Records: Retained for a minimum of 7 years to comply with regulatory requirements
Transaction Data: Retained for 7 years for tax and accounting purposes
Marketing Data: Retained until you withdraw consent or for 3 years of inactivity
Usage Data: Generally retained for 26 months for analytics purposes

11. Your Data Protection Rights

Under UK data protection law, you have the following rights regarding your Personal Data:

Right of Access: Request copies of your Personal Data and information about how we process it
Right to Rectification: Request correction of inaccurate or incomplete Personal Data
Right to Erasure: Request deletion of your Personal Data under certain circumstances (“right to be forgotten”)
Right to Restriction: Request limitation of processing of your Personal Data
Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing that significantly affect you

To exercise any of these rights, please contact us at info@abmdigitaltraining.com. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

12. Data Security

We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption of data in transit (TLS/SSL) and at rest
Secure data centers with physical access controls
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee training on data protection and security
Incident response and breach notification procedures

While we strive to protect your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

13. Third-Party Services

Our Service may integrate with or contain links to third-party services. These services have their own privacy policies:

Google Services: We use Google Analytics and Google Places. See Google’s Privacy Policy at https://policies.google.com/privacy
Payment Processors: Payment information is processed by secure, PCI-compliant payment providers

We encourage you to review the privacy policies of any third-party services you access through our Website.

14. Children’s Privacy

Our Service is not directed to children under the age of 16. We do not knowingly collect Personal Data from children under 16. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us immediately at info@abmdigitaltraining.com.

If we discover that we have collected Personal Data from a child under 16 without verified parental consent, we will take steps to delete that information from our servers promptly.

15. Links to Third-Party Websites

Our Service may contain links to external websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We strongly recommend that you review the privacy policy of every website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

Post the updated Privacy Policy on this page
Update the “Last Updated” date at the top of this page
Notify you via email or prominent notice on our Service

We encourage you to review this Privacy Policy periodically for any updates.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ABM Digital Training

Address: Docklands Business Centre, Suite 3H & 3G, 10-16 Tiller Road, Canary Wharf, London, E14 8PX, United Kingdom